FAQ's

No, you can go through the checkout process as a guest and simply save your information for the next time you shop with us. When you create an account, you will be able to check up on your order’s status and view your order history.

We do! Please sign up for it by going to the bottom of our web page or during checkout. You’ll be the first to know about our deals and newest arrivals!

If you wish to return an item, you must do so within 30 days of receipt.

Please contact our customer service team to get a return authorization number. You may reach us via email at customerservice@calaproduct.com. You must include the return authorization number and your reason for returning on either your receipt or packing slip.

Please mail your returned products to:

CALA Products
Attn: Returns/Exchanges Dept.
3121 South Main Street
Los Angeles, CA 90007

We do not accept used items or empty containers as returns. All items must be in their original condition.

You are responsible for return shipping and handling costs, and we do not refund original shipping costs. *Please note, we do not accept any packages C.O.D.

If you wish to return an item that you received as a gift, we will refund the value of the item in the form of online credit at CALAProduct.com. Please contact customer service via email at customerservice@calaproduct.com for more information on gift returns.

We are not responsible for lost packages, so please make sure to take note of your tracking number before mailing your return.

Returns will be refunded back to the original form of payment used at the time of purchase.

Returns will be processed 1-2 weeks after our office receives your item(s). However, you may not see the refund credited back on your bank statement for up to two billing cycles.